We aim to despatch orders within three to five working days of placement.
All shipping times are dependant on stocking levels and availability.
Need something urgently? Call us on 01603 620641 and we may be able to arrange express delivery for a small surcharge
All deliveries to mainland UK are subject to Royal Mail pricing relevant at the time of despatch, and the terms as set out below.
Unfortunately at present we do not deliver outside of the UK.
Parcels valued at under £50 are sent First Class for speedier delivery. Parcels above £50 and under £100 are sent Signed For, and parcels over £100 are sent Special Delivery. Special Delivery can be purchased for orders under £100. All orders totalling over £100 (not including delivery) are sent Special Delivery. Read more about Royal Mail's services.
Please be aware that while most of our stock is sent from a central location on occasion items may be sent from our stores. We always endeavour to send out orders as soon as possible, however sometimes stock location can cause a slight delay.
As we use Royal Mail to deliver our parcels we can not pass on delivery requests, such as 'leave in front porch'. However you may wish to leave a note out for your postman.
When you place an order you will receive an email order receipt. This acts as your receipt and acknowledges your payment.
Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we try to do this as soon as possible if there is a problem.
We don't send another e-mail when the item is dispatched. If there will be a delay dispatching an item then we will let you know.
If you require any further information on our delivery charges please e-mail firstname.lastname@example.org, alternatively call 01603 629146
The Purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase with the exception of Special Orders. To cancel, the Purchaser must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by the Company within 14 days of the Purchaser receiving the said Goods. The Purchaser shall from the time of notification have a further 14 days to return the goods to the company
The return of Goods will be permitted and only if the Goods are received in their original packaging, complete with all labelling, any accessories, manuals or other documentation and all un-damaged. The company may refer to photographic evidence of despatched goods to validate that no damage has occurred to said goods since despatch.
The purchaser is responsible for ensuring that packaging is not damaged at point of delivery. In the event of packaging being damaged the purchaser is advised to ensure this is noted when signing for the package, and/or in extreme circumstances refuse delivery clearly noting this with the delivery service.
Goods must be returned to the Company in a condition, which would be acceptable to our supplier for return. In addition, the supplier has to give a full refund and report to the Company before any refund can be offered to the purchaser.
Special Orders, i.e. Products not normally stocked by the Company may only be returned if goods are faulty or were supplied incorrectly.
We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.
If you have any questions or queries contact email@example.com, alternatively call 01603 620641