Delivery and Returns

COVID -19 UPDATE 

Unfortunately due to the current global situation, we are unable to provide our usual high standards of service. All purchases can only be shipped once the government guidelines are eased to allow us to return to work. 

 

We aim to dispatch orders within three to five working days of placement.

All shipping times are dependent on stocking levels and availability.

 

Need something urgently? Call us on 01603 620641 and we may be able to arrange express delivery for a small surcharge

 

SHIPPING CHARGES

All deliveries to mainland UK are subject to Royal Mail pricing relevant at the time of dispatch, and the terms as set out below.

 

Parcels valued at under £50 are sent First Class for speedier delivery. Parcels above £50 and under £100 are sent Signed For, and parcels over £100 are sent Special Delivery. Special Delivery can be purchased for orders under £100. All orders totaling over £100 (not including delivery) are sent Special Delivery. Read more about Royal Mail's services.

 

We utilize UK Royal Mail postal services for the dispatch of all parcels. Special arrangement can be made by calling us to arrange specific courier services if required, however there maybe an additional charge for this. Items dispatched outside of the EU are subject to the recipient countries customs services, Bullens Jewellers can not accept any responsibility for delayed deliveries due to items being held up in your countries Customs. Any charges levied by your Customs service will be your responsibility to pay. Please ensure you select the correct postal method for your location as under payment for deliveries will result in additional charges being applied and may result in delays before dispatch of your purchase.

 

Please be aware that while most of our stock is sent from a central location on occasion items may be sent from our stores. We always endeavor to send out orders as soon as possible, however sometimes stock location can cause a slight delay.

 

As we use Royal Mail to deliver our parcels we can not pass on delivery requests, such as 'leave in front porch'. However you may wish to leave a note out for your postman.

 

When you place an order you will receive an email order receipt. This acts as your receipt and acknowledges your payment.

 

Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we try to do this as soon as possible if there is a problem.

 

We don't send another e-mail when the item is dispatched. If there will be a delay dispatching an item then we will let you know.

 

If you require any further information on our delivery charges please e- mail info@bullensjewellers.co.uk, alternatively call 01603 629146

 

RETURNS POLICY

The Purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase with the exception of Special Orders. To cancel, the Purchaser must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by the Company within 14 days of the Purchaser receiving the said Goods. The Purchaser shall from the time of notification have a further 14 days to return the goods to the company

 

The return of Goods will be permitted and only if the Goods are received in their original packaging, complete with all labelling, any accessories, manuals or other documentation and all un-damaged. The company may refer to photographic evidence of dispatched goods to validate that no damage has occurred to said goods since dispatch.

 

The purchaser is responsible for ensuring that packaging is not damaged at point of delivery. In the event of packaging being damaged the purchaser is advised to ensure this is noted when signing for the package, and/or in extreme circumstances refuse delivery clearly noting this with the delivery service.

 

Goods must be returned to the Company in a condition, which would be acceptable to our supplier for return. In addition, the supplier has to give a full refund and report to the Company before any refund can be offered to the purchaser.

 

Special Orders, i.e. Products not normally stocked by the Company may only be returned if goods are faulty or were supplied incorrectly.

 

We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.

 

If you have any questions or queries contact info@bullensjewellers.co.uk, alternatively call 01603 620641